Privacy Policy
Rafiky.app ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, and safeguarded. This Privacy Policy explains how Rafiky collects, uses, shares, and protects information when you use the Rafiky mobile application (the "App").
By accessing or using Rafiky, you agree to the practices described in this Privacy Policy.
Information We Collect
Rafiky uses artificial intelligence and location-based technologies to personalize user experiences.
1.1 Information you provide directly
- Full name
- Email address
- Phone number
- Account login credentials
- Travel preferences and interests
- Customer support communications
1.2 Information collected automatically
- Device information (device type, operating system, app version)
- Unique device identifiers
- IP address
- Approximate or precise location data (with your consent)
- App usage data and diagnostic logs
1.3 Payment information
Payments made through Rafiky are processed by third-party payment providers. Rafiky does not store your full payment card details.
How We Use Your Information
We use your information to:
- Create and manage user accounts.
- Deliver AI-powered travel experiences.
- Facilitate in-app purchases.
- Improve app performance.
- Provide customer support.
- Ensure security and legal compliance.
Legal Basis for Processing (GDPR)
We process your personal data on one or more of the following legal bases:
- Your consent.
- Performance of a contract.
- Legal obligations.
- Legitimate interests.
Data Sharing and Disclosure
We may share your information with the following categories of partners:
- Cloud & infrastructure providers.
- Analytics & performance tools.
- Payment providers.
- Maps & location services.
We do not sell or rent your personal data.
Data Retention
Data is retained only as long as necessary and securely deleted when no longer required.
Data Security
We protect your data through:
- Encrypted data storage.
- Secure cloud infrastructure.
- Restricted access controls.
Your Rights
You have the right to:
- Access your data.
- Correct inaccuracies.
- Request deletion.
- Withdraw consent.
Account Deletion
You may request deletion of your account through the App or by contacting support.
Children's Privacy
Rafiky is not intended for children under 13 years of age.
International Transfers
Data transfers comply with GDPR and platform safeguards.
Governing Law
This Privacy Policy is governed by the laws of the Arab Republic of Egypt.
Changes
We may update this Privacy Policy from time to time. Updates will be communicated through the App.
Contact Us
Rafiky Support Team — privacy@rafiky.app
By using Rafiky, you acknowledge that you have read and understood this Privacy Policy.